So today zendesk announced it had hired three new execs, Elisabeth Zornes, former general manager of global support for Microsoft Office, as
Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton as senior vice president, product.
The company (zendesk) said the hirings were to expand and grow the company and also bringing in top people to help facilitate this growth. Zornes came in with 20 years of experience at Microsoft working in a variety of roles around Microsoft Office, “When I look at businesses today, no matter what size, what type or what geography, they can agree on one thing: customer experience is the rocket fuel to drive success. Zendesk has positioned itself as a technology company that empowers companies of all kinds to drive a new level of success by focusing on their customer experience, and helping them to be at the forefront of that was a very intriguing opportunity for me,” Zornes told TechCrunch.
New CIO Berube, who comes with two decades of experience, also sees her new job as a chance to have an impact on customer experience and help companies who are trying to transform into digital organizations. “Customer experience is the linchpin for all organizations to succeed in the digital age. My background is broad, having shepherded many different types of companies through digital transformations, and developing and running modern IT organizations,” she said.
As for senior VP of product Wolverton, she comes with 15 years of experience including a stint as head of product at Salesforce. She said that coming to Zendesk was about having an impact on a modern SaaS product. “The opportunity to build a modern, public, cloud-native CRM platform with Sunshine was a large part of my decision to join,” she said. The three top top dogs have already joined the company and we should soon be seeing some incredible changed in the company.