According to one owner based in Seattle, he said that he and his friend who are both Mercedes-Benz owners, had the same account information of another user in their respective apps.
They said they had access to the user’s cars last location, but they were not able to start or unlock the car neither could they see the real-time information of the car.
When the user contacted Mercedes-Benz for support, they asked him to delete the app until they fix the glitch.
According to another car owner, he said that “I got in contact with the person who owns the car that was showing up. I could see the car was in Los Angeles, where he had been, and he was in fact there.”
Although most customers who experienced the glitch said the “start engine” and “lock” feature were not working on their app, which makes the glitch not so bad.
The Mercedes-Benz app has been installed over 100,000 times from GooglePlayStore. In August we experienced similar incident from credit monitoring company Credit Karma.
The glitch also exposed the account information of other users including their credit card numbers and balances.
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